My package says "delivered", but I didn't receive it. What do I do?Updated 5 months ago

Rest assured, we rarely lose a package that was scanned “delivered.” Usually, it’s either around or in your post box, on the front porch, or with a neighbor.

Check there, first. If that fails, customers always have success calling their local post office who delivers their mail and letting them know. Then they can get with the driver and see where it is. Sometimes they bring it back to the post office by accident, or placed it somewhere safer per their discretion. 

We do not have control over the post office and can not coordinate re-deliveries on your behalf.

So, please check around your home and mailbox - if that fails contact the local post office to coordinate a re-delivery with your daily mail driver. 

If you don't receive your package within 7 days of the expected delivery date or notice any delays in tracking updates, please reach out to us. We want to make sure you get what you paid for.

Email: [email protected]

Customer Care: (503) 714-7182